Members of Comrade Trustee Services Ltd (CTSL) can now enjoy a faster and more convenient process when applying for superannuation withdrawals, following a new partnership with BSP Financial Group Ltd (BSP).
The two organisations signed a Memorandum of Understanding (MoU) on 23 September, that allows, with members’ consent, bank statements to be shared directly and securely between BSP and CTSL. The arrangement removes the need for members to visit BSP branches to obtain statements when applying for partial or full withdrawals of their superannuation contributions.
CTSL General Manager for Member Service Freddy Manihoru said the initiative was about making life easier for its more than 6,000 members.
“Our focus is always on our members. By removing the need for extra paperwork and branch visits, we are giving them back valuable time while ensuring they receive a smoother, faster service,” Manihoru said.
The MoU also sets out strict guidelines for protecting member information in line with legal and privacy requirements to ensure data is handled securely and responsibly.
BSP Group General Manager for Retail Ronesh Dayal said customer convenience remains central to the bank’s service delivery.